Refund Policy

Last Updated: June 18, 2025

This Refund Policy outlines the terms and conditions under which Venarolixent ("we," "us," or "our") provides refunds for our online workshop platform services. By purchasing access to our workshops, courses, or services, you agree to the terms set forth in this policy.

1. General Refund Eligibility

We want you to be satisfied with your purchase. Refund requests are evaluated on a case-by-case basis according to the criteria outlined below. To request a refund, please contact us at support@venarolixent.com with your order details and reason for the request.

2. Workshop and Course Refunds

2.1 Full Refund Eligibility

You may be eligible for a full refund under the following conditions:

• You request a refund within 14 days of your initial purchase date
• You have accessed less than 20% of the workshop or course content
• You have not downloaded or completed any assignments or exercises
• The workshop has not yet commenced (for scheduled live workshops)

2.2 Partial Refund Eligibility

A partial refund may be considered in the following circumstances:

• Technical issues prevented access to content for an extended period, and we were unable to resolve the issue promptly
• The workshop or course content significantly differs from the description provided at the time of purchase
• You have accessed between 20% and 50% of the content within the refund request period

Partial refunds are calculated based on the amount of content accessed and the time elapsed since purchase.

2.3 Non-Refundable Circumstances

Refunds will not be provided in the following situations:

• More than 14 days have passed since the date of purchase
• You have accessed more than 50% of the workshop or course content
• You have completed and submitted assignments or received personalized feedback
• You have participated in live sessions, collaborative exercises, or interactive components
• You have downloaded certificates of completion
• The reason for refund is based on personal circumstances unrelated to the quality or accessibility of the content

3. Subscription Services

3.1 Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time through your account settings
• Cancellation will take effect at the end of the current billing cycle
• No refunds are provided for partial months of service
• Access to content will continue until the end of the paid period

3.2 Annual Subscriptions

For annual subscription plans:

• A full refund may be requested within 30 days of the initial purchase if less than 10% of available content has been accessed
• After 30 days, a prorated refund may be considered for the unused portion if requested within the first 90 days
• No refunds are provided after 90 days from the purchase date

4. Group and Enterprise Purchases

For bulk purchases or enterprise licenses:

• Refund terms are subject to the specific agreement made at the time of purchase
• Contact your account manager or email support@venarolixent.com to discuss refund options
• Custom refund policies may apply based on contract terms

5. Technical Issues and Service Interruptions

If you experience technical difficulties that prevent access to purchased content:

• Contact our support team immediately at support@venarolixent.com
• We will work to resolve technical issues within 48 hours
• If the issue cannot be resolved within a reasonable timeframe, a full or partial refund may be issued
• Service credits or extensions may be offered as an alternative to refunds

6. Refund Request Process

To request a refund, please follow these steps:

1. Send an email to support@venarolixent.com with the subject line "Refund Request"
2. Include your full name, registered email address, and order or transaction number
3. Provide a detailed explanation of the reason for your refund request
4. Include any supporting documentation or screenshots if applicable

We will review your request and respond within 5 business days. If approved, refunds will be processed within 10 business days to the original payment method.

7. Processing Time and Method

Approved refunds are processed as follows:

• Refunds are issued to the original payment method used for the purchase
• Processing time: 10 business days from approval
• Bank or card processing time: additional 5-10 business days depending on your financial institution
• You will receive email confirmation once the refund has been processed

8. Promotional and Discounted Purchases

For purchases made using promotional codes, gift cards, or special discounts:

• Refunds are issued for the actual amount paid
• Promotional codes and discounts cannot be reinstated once a refund is processed
• Gift card purchases are non-refundable
• Gift card redemptions may be refunded according to standard policy terms

9. Bundled Products and Services

For bundled workshop packages or combined offerings:

• Refunds for bundled products are evaluated based on individual component access
• If one component of a bundle has been substantially accessed, the entire bundle may be considered non-refundable
• Partial refunds may be offered for unused components at our discretion

10. Account Suspension or Termination

No refunds will be provided if your account is suspended or terminated due to:

• Violation of our Terms of Service
• Fraudulent activity or unauthorized sharing of content
• Abusive behavior toward instructors, staff, or other participants
• Misuse of platform features or resources

11. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration outside of this policy, please contact us at support@venarolixent.com with a detailed explanation. Each case will be reviewed individually, and decisions will be made at our sole discretion.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: support@venarolixent.com
Phone: +61242202250
Address: Suite 4/59 McLeod St, Cairns City QLD 4870, Australia

Our support team is available to assist you and will respond to all inquiries within 2 business days.